John Williams – Retail Eye

    

There will be continued turmoil as retailers & shopping malls strive to come to grips with the complexity & opportunities of Omni channel retailing. Very quickly those that don’t ‘get with it’ will drift away.

Following this there will be a surge of creativity in store & website environments, as malls reinvent themselves [or become outdated & unappealing], & with the re-adjustment of retailer’s ‘value propositions’.

This reassessment will be forced by the accelerated growth of the super-low
price/value merchants like Uniqlo, Aldi & Amazon. Their growing market share will put pressure thoughout the market & on up to the so-called ‘luxury brands’. These will be forced to complete a total transformation of their offering – consumers can only be hood-winked for so long!

Ray Hartjen – Retail Next

   

Shoppers are dictating the future of retail. They’re empowered with information and options, and for the first time ever, they’re the ones calling the shots.

Retailers will have to restructure their entire organizations and shopping experiences to reflect the cross-channel, circuitous way shoppers shop. Digital and physical channels will have to converge into one branded, value-added shopping journey.

If you end up using the quote, send the link over to us and we’ll be certain to promote via RetailNext’s social channels.