Five
reasons why Waitrose is closing stores
The grocer is seeing more shoppers through its doors and
increasing its market share, so why is it reining in expansion?
Shoppers are moving away from a big weekly shop towards picking
up what they need locally. Photograph: Neil Hall/Reuters
Thursday 9 February
2017 12.54 ESTFirst published on Thursday 9 February 2017 09.57 EST
Waitrose total sales continue to rise in
a tough grocery environmentwith the supermarket chain increasing its market
share to 5.3% in the past year, as an average 250,000 more shoppers a week
walked through its doors.
But the upmarket grocer is closing stores and
reining in expansion after operating profits fell by 10.5% to
£121.3m in the six months to the end of July, even before a £25m
write down of property assets where it no longer wants to build stores.
Its “big four” supermarket rivals – Tesco,
Sainsbury’s, Asda and Morrisons – have already pushed through restructuring
plans in the face of an increasingly competitive landscape and the growth of
online shopping.
So why
is Waitrose shutting branches?
1.
Overexpansion
Staines, Leek, Cardiff – these are not typical
Waitrose heartlands and have not attracted the number of shoppers needed to
become profitable. Rising costs and fears that shoppers will rein in their
spending once Brexit-fuelled inflation kicks in only make such adventures less
attractive.
Shoppers are also moving away from a big
weekly shop towards picking up what they need locally so sales in big
supermarkets are generally in decline. Waitrose is still opening stores this
year, but they will mostly be its Little Waitrose convenience outlets – a
section of the market that is still growing.
Most of the closures are supermarkets. When
Dave Lewis took charge of Tesco in 2014, one of his first big decisions was to close 43 unprofitable stores and abandon plans to build another 49
around the country.
2.
Prices
The rise in popularity of discounters Aldi and
Lidl has forced the entire grocery market to rethink prices and Waitrose has
not been immune. Even its mainly middle-class shoppers are happy to pick up a
bargain in one of the German discounters – whether it’s champagne or toilet
roll – and that has eaten away at Waitrose’s market.
In an attempt to maintain its competitive
edge, Waitrose pledges to price-match Tesco, the UK’s biggest supermarket
chain, on thousands of branded lines. As Tesco has brought down prices,
Waitrose has been forced to follow, contributing to a 1% fall in sales at
established stores in the half-year to July.
Other initiatives including the introduction of a basics range during
the financial crisis in 2009 and a 20% discount for loyalty
card holders on 10 items they regularly buy will also have squeezed profit
margins. Analysts wonder how long it will be able to keep offering them a free coffee when they
pop in to do their shopping.
3.
Online
Waitrose’s more wealthy London-based shoppers
have been keen adopters of online retail. Internet grocery sales rose 4.3% in
the six months to July as sales in established stores fell. Picking and packing
your customers’ groceries is an expensive business. While Waitrose shoppers
spend more than those at other chains and is profitable, it makes considerably
less money online than it does in stores. The struggle to make the economics of
the online grocery business stack up is illustrated by Ocado,
which took 15 years to turn a profit.
4.
Rising costs
Last month Charlie Mayfield, the chairman of
Waitrose’s parent group, the John Lewis Partnership, warned that
retailers would have to absorb a big chunk of the rise in the cost of importing
goods since the fall in the value of sterling after the UK voted to leave the
EU.
That only adds to increased costs from the
introduction of the new minimum wage for over-25s, the national living wage, as
well as the new apprenticeship levy, which comes into force in April. This
year’s increase in business rates will have affected Waitrose more than many of
its rivals as it particularly affected businesses in the south where the chain
is mostly based. The company says its new management structure in stores will
improve service by ensuring the right number of staff are working during busy
times.
5.
Increased competition
Its not just the rise of Aldi and Lidl that
has affected Waitrose. One of its biggest rivals, Marks & Spencer, has also
been expanding fast in recent years, opening hundreds of its Simply Food
convenience stores.
Those who want to treat themselves or are
concerned about ethical eating also have a range of other options from organic
vegetable boxes to the mainstream supermarkets’ premium ranges.
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